Last Updated: January 11, 2026

Our Commitment

3D Crystal Shop is committed to providing a respectful and accessible environment for all our customers. We believe in integration and equal opportunity and are committed to meeting the needs of people with disabilities in a timely manner. We strive to ensure that every individual has the same opportunity to access our products and services—whether online or in-person—and we are dedicated to removing barriers to inclusion.

Accessible Information and Communications

We provide our public information—including product descriptions, price lists, and order forms—in accessible formats or with communication supports upon request.

If you require any information from our website, 3dcrystalshop.com, in an alternative format, please contact us. We will work with you to provide a format that meets your specific needs. This includes, but is not limited to:

• Large-print versions of our product catalogs or pricing guides.

• Text-based descriptions of our 3D crystal designs and laser-engraving options for those with visual impairments.

• Assistance with navigating our online customization tools or checkout process.

Feedback Process

We welcome feedback on how we provide our products and services to people with disabilities. Your input helps us identify and remove barriers to ensure a better experience for everyone. If you have any questions or would like to provide feedback, please reach out to us:

• Contact: 3dcrystalshop.com/contact

We take all feedback seriously and will respond to your inquiry within 3 business days.

Notice of Temporary Disruptions

In the event of a planned or unexpected disruption to our services or facilities (such as website maintenance or production delays), we will provide notice as soon as possible. This notice will be posted on our website and/or social media channels and will include:

• The reason for the disruption.

• Its anticipated length.

• A description of alternative services or contact methods, if available.

Ongoing Improvement

3D Crystal Shop views accessibility as an ongoing responsibility. We regularly review our digital presence to ensure we are meeting the needs of our customers and adhering to best practices for web accessibility (WCAG) and the Accessibility for Ontarians